I had this really long day full of really long calls. I wish for a really long, quiet evening, but that never happens. 
Just got off the phone with my mum.
That always cheers me up. She is this wonderful woman, with such a fantastic sense of humour and ideas, that you forget about all the crap that happend to you during the day, after just 5 minutes listening to her.
It was awesome. I ended up crying/laughing as loud as I could. (screw the neighbours and my landlady who probably thinks I lost it for good) You just kinda need to go mental
after a day at work like I had.
My colleague also had a "great" day today. She had this really nasty guy on the phone. He didn't want to asnwer any of the questions and she couldn't really help him.
Straight from the beginning he started to be very abusive (I felt like taking her call and telling him to xxxxxxxxx)
I have to say, my colleague was doing well, bless her. Some people just have to be nasty - full stop. Who cares that he is a director of some unnamed company. You want something? You follow the rules like everybody else, or get lost. I think I am right on that one?!? I hate when people try to pretend they are something better
So, what was the outcome? This nasty customer, who started calling my colleague names and abusing her for not being english (He must have guessed from her name a very slight accent) after a while he...buggered off.
In about ten minutes I answered a call from a different department in our company.
"Mr Abusive" called some manager to complain about my colleague to. And told him how useless and horrible my colleauge was. 
He apparently said to the manager: "I had a ten minutes hell with this useless woman on the phone."
That was it! 
I went for it. I said: "What? 10 minutes of hell she had with him you mean!" And I told the manager what I witnessed.
I mean, common, I wasn't deaf. I could hear him shouting...even the people at the other end of the office could hear him. She didn't do nothing wrong, just tried to help him and asked him few simple questions (name, DOB etc) Obviously it was far beyond his "expertise".
But enough about work...weekend is here!!!!!!!!!! hurrrrraaayyyyy. 
Hope nobody dares to wake me up before 10am. At least once in two weeks!
Let's hope for some brighter future! (well, hopefully with Kevin being our new Prime Minister, life's gonna be better now! I was going to say, he took on a tough job, how does one tidy up a mess like that!? But I am sure, a clever man with some common sense and a brain will achieve a lot! GOOD LUCK 
)
Nite nite bloggers.
