Hello!
To reply to Kevin's comment for my yesterday's note...yes...well, I ended up sitting in the office, dreaming away..my favourite activity LOL. But you would be surprised how many ppl actually call on the bank holiday. I mean, don't they need to go and visit somebody or...have some fun outside? But hey. It wasn't too bad, so I shouldn't complain. Not sure if those calling were "our loyal customers". After having some "screamers" on the line I had some nice calls too. 
Today was a bit of a different story though. BUSY BUSY BUSY. You know customer service sometimes reminds me of a battle field.(Well, at least "our" customer service call center)It's a moment of peace and quiet..and then you get "bomb" after "bomb". 
We had long queues of customers waiting on the line...duty manager running around like mad trying to hurry us up. As if I could say:
"I am ever so sorry, Mrs Brown, but I will have hang up on you now. I can't answer any of your further queries because I have another 30 customers waiting in the queue."
Thank God the day is over. Three more to go! 
I am in quite a good mood today, so I was extremelly helpful. Not that normally I am not, but you know...when you like totally go out of your way and do a lot more than expected...that was me today. I feel good after all that. 
My friend called if I want to come and join her for coffee in my lunch. That was rather nice and the caffein gave me a good boost for the afternoon! 
(hence the motivation to work hard)
Sooo!! I am ready for a lovely quiet evening. I am not a home hermit, but...my goodness...call center just make you feel like...coming home, shutting the door and ....rest. Anybody doing anything exciting tonight?
Bye for now.
